Posts tagged ‘Inspector General’

Tawdry Misconduct At NCUA Uncovered By Inspector General

Reports of marijuana consumption, visits to strip clubs and possible sexual harassment involving NCUA’s office of General Counsel are some of the highlights from a report released by the Office of Inspector General on Friday. Some news just speaks for itself.

 Reach Out And Block Someone

There are many times when legislators and regulators use a chainsaw when they need a scalpel. The leading example of this unfortunate impulse continues to be the TCPA and its regulatory framework which not only take aim against obnoxious robo-calls but are also making it difficult for legitimate businesses including banks and credit unions to engage in rudimentary member communication.

Just how big a deal is this? Recently NAFCU and CUNA signed on to a letter with representatives of several other industries highlighting the practical consequences of the FCC’s overzealous implementation of the fatally antiquated federal statute.

According to the letter, callers and consumers “are not receiving proper notice or procedural protections with blocked or mislabeled calls. If left unchecked, these issues will have significant negative impact on consumers…” For example, the letter noted that two factor identification requests are being blocked as are security related messages and fraud alerts. These aren’t all that useful hanging out in your SPAM folder.

Of course all this was predictable. Remember that this past summer the FCC rushed out regulations giving telephone companies greater protections to more aggressively block suspected robo-calls. At the time credit unions and others warned that this proposal would result in unintended harm to consumers. The FCC went ahead with the rule but coupled it with a mechanism to create a “safety valve” to ensure that consumers could alert the FCC to the fact that legitimate calls were being blocked. The letter includes suggested modifications to the blocking techniques of phone companies. Hopefully some of these will be implemented but I’m not holding my breath.

Get Ready for One Wild Financial Rollercoaster

I’ve included a graph of the Ten Year Treasury Note which continues to drop lower and lower and lower. Combine this with a precipitous drop in oil price and the spreading coronavirus pandemic and today isn’t a good day to check out how your 401k is doing.

March 9, 2020 at 9:19 am Leave a comment

Don’t Be Afraid To Question Your Examiner

NCUA’s Office of Inspector General recently released a report, produced at the request of the Chairman of the Senate Banking Committee, reviewing the examination and appeals process as it relates to small credit unions.  On balance, the report concludes that NCUA is doing a pretty good job of standardizing its examination process, ensuring that experienced examiners handle the most complex credit unions, working towards a more uniform application of NCUA regulations and giving credit unions the means to question examiner determinations.

Let’s face it:  examiners and credit unions will never see eye to eye on all issues and some of what I read in this report is, to put it mildly, inconsistent with what I hear at the Association.  But what the report drives home is that NCUA does have a process, albeit an imperfect one, to handle disputes regarding examiner findings.  Credit unions can’t be afraid to utilize the remedies  available to them.

For example, the Inspector General points out that “NCUA encourages examiners to discuss problems and/or conditions that impair or may impair the safety and soundness of the credit union with the appropriate credit union officials and employees throughout the examination.”

I know there are some of you who believe this is a naïve myth and you may be right.  But the first step in a successful mediation is to explain to the other side why you think they are wrong.

The report points out that NCUA has taken steps to nationalize its examination guidance.  After all, credit unions are entitled to have the law applied in a consistent and accurate manner.  Most examiners do this.  But to ensure that they are enforcing federal regulation as opposed to their own view of safety and soundness, it is perfectly acceptable to ask an examiner on what they are basing their conclusions.

I will continue to argue that an appeals process with a truly independent department to hear reviews is in the best interest of both the NCUA and credit unions.  It is in the best interest of NCUA because credit unions will see that many of its determinations are consistent with the law and regulations.  It is in the best interest of credit unions because for the appeals process to be truly effective, the arbitrator must be independent.  No one can be both judge and jury.

That being said the Inspector General was able to cobble together a number of complaints that made their way to the regional directors and making your case is not an exercise in futility.  According to the report an average of six complaints reach each regional director every year and 85% of the complaints are resolved in favor of the examiner.  There was surprising variation by region: Region II examiners apparently never make any mistakes while Region V’s director decided one out of every four disputes in favor of  credit unions.  Region I’s director, who oversees New York, decided 17% of disputes in favor of the credit union.  These are long odds, but they are not insurmountable and where you feel you have a legitimate gripe you should present your case.

September 11, 2012 at 7:29 am 2 comments

Authored By:

Henry Meier, Esq., Senior Vice President, General Counsel, New York Credit Union Association.

The views Henry expresses are Henry’s alone and do not necessarily reflect the views of the Association. In addition, although Henry strives to give his readers useful and accurate information on a broad range of subjects, many of which involve legal disputes, his views are not a substitute for legal advise from retained counsel.

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 755 other followers